Refund policy

Our 14-day return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at orders@soat3d.com. Returns must be shipped to the following address: Soat 3D, Strada per Soanne 116, 47864, Pennabilli (RN), Italy.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at any time at orders@soat3d.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know whether the refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at orders@soat3d.com.

Our returns policy provides a 14-day period from the receipt of your order to request a return, in accordance with European regulations for online purchases.

To be eligible for a return, the product must:

  • be in the same condition as when it was received
  • not have been used or installed
  • be complete with any accessories
  • be returned in its original packaging
  • be accompanied by proof of purchase

To request a return, you must contact us first at:
support@soat3d.it
Returns sent without prior authorization will not be accepted.

Return Shipping Costs
Return shipping costs are always the customer's responsibility, except in the following cases:

  • the wrong product was sent by SOAT 3D
  • the product was damaged in transit
  • verified manufacturing defects

The customer is responsible for the proper shipping of the return until it is received at our facility.

Custom Products
Most SOAT 3D products are made to order and customized based on the configurations selected by the customer.
For this reason, the following cannot be returned:

  • customized products
  • made-to-order items
  • products configured with colors, logos, text, or specific variants requested by the customer

If you have any issues or questions about a custom order, feel free to contact us — we'll do our best to find an alternative solution.

Damages or Issues with Your Order
Check your package and products as soon as you receive them.
In the event of:

  • a damaged item
  • a defective product
  • an error in the order received

please contact us as soon as possible with detailed photos of the issue, at:
support@soat3d.it
This will allow us to quickly review the situation and find the best solution.

Exchanges
If you'd like a different variant or another product, the fastest method is to:

  1. request a return for the eligible item
  2. place a new, separate order

Refunds
Once we've received and inspected your return, we'll let you know whether the refund has been approved.
If approved, the refund will be issued via your original payment method within 10 business days.
Actual crediting times may vary depending on your bank or payment provider.

For any questions about returns or refunds:
support@soat3d.it