Shipping policy

Order Production

Most SOAT 3D products are made to order and may include specific configurations or customizations selected by the customer.
For this reason, each order requires a variable production time depending on:

  • the type of product;
  • the quantity ordered;
  • the level of customization;
  • material availability;
  • the current volume of orders in production.

The production times listed on the site are indicative and may vary during periods of higher demand.

Production Times
Unless otherwise stated on the product page:
Average production time per product: 2-5 business days
Certain specific products or complex orders may require different timeframes.

Shipping
Shipments are handled through couriers selected by SOAT 3D, including BRT and other logistics partners.
Average delivery time within Italy: 24/48 business hours from shipment
International shipments may take longer depending on the destination country and customs procedures.
Once the package has been handed over to the courier, the customer will receive a tracking number to monitor the shipment.

Shipping Costs
Shipping costs are calculated automatically at checkout based on:

  • destination;
  • weight;
  • order size;
  • any active promotions.

Any customs duties, import taxes, or additional fees required by the destination country are the customer's responsibility.

Delays and Liability
SOAT 3D is not liable for any delays caused by:

  • couriers;
  • weather events;
  • strikes;
  • public holidays;
  • logistics issues;
  • customs checks;
  • incomplete or incorrect addresses provided by the customer;
  • force majeure events.

The timeframes listed on the site are indicative estimates and do not constitute a contractual guarantee.

Failed Delivery or Incorrect Address
The customer is responsible for the accuracy of the shipping details provided when placing the order.
In the event of failed delivery due to:

  • an incorrect address;
  • the recipient being unavailable;
  • failure to collect the package;
  • incomplete details;

any storage fees, redelivery costs, or reshipment costs may be charged to the customer.

Damaged Packages
Upon receiving the order, the customer is advised to inspect the package immediately.
In the event of visible damage or irregularities:

  • sign for the package with reservation ("con riserva") when accepted from the courier;
  • take photos of the packaging and the product;
  • contact us as soon as possible at support@soat3d.it